Last updated: Aug 09, 2022
Consent and Information Collection and Use
For premium users and expert analysis contributors, your name and likeness will be available for public viewing on the Service. For regular users, you also provide us information in any Content (as defined in the Terms and Conditions of Service) you post to the Service, including any comments, questions, recommendations, ratings, reviews, and other contributions on the Service, as well as metadata about them, all of which is intended for public consumption and will be publicly viewable on the Service. We may display this information through the Service, share it aggregate data that may include your data in a summary format (i.e. not personally distinguishable) with third parties, and further distribute it to a wider audience through third party sites and services. This information may also be “crawled” by third party search engines so that personal information in your Premium users’ user profile may be accessible through search engines in search results.
In addition, we may use your personal or account information for the following purposes (the “Purposes”):
To provide the Service to you and to other users of the Service;
To improve the quality of the Service through polls, surveys and other similar feedback gathering activities conducted by CITIZN and/or third parties;
To create, manage and control your account information, and to verify access rights to the Service;
To bill your account, if applicable;
Subject to applicable legislation, to communicate with you, including without limitation for the purpose of providing you with information about the Service, or informing you of changes or additions to the Service or of the availability of any other services or features we provide;
To assess service levels, monitor traffic patterns and gauge popularity of different features and service options of the Service;
To protect against fraud or error, and to respond to claims of any violation of our rights or those of any third parties;
To respond to your requests for customer service;
To protect the rights, property or personal safety of you, us, our users and the public; and
As required to comply with applicable laws or as authorized by applicable laws.
In addition, from time to time we may disclose or allow access to your personal information outside Canada where it may be subject to the lawful access requirements of the jurisdiction in which it is stored or able to be accessed. If you have any questions about our use of service providers outside of Canada, you may contact CITIZN’s Privacy Officer by email at firstname.lastname@example.org.
Subject to applicable legislation, we may occasionally communicate with you regarding our products, services, news and events. You have the option to not receive this information. We provide an opt-out function within all email communications of this nature, or will cease to communicate with you for this purpose if you contact us and tell us not to communicate this information to you. The only kind of these communications that you may not “opt-out” of are those required to communicate announcements related to the Service, including information specific to your user account, planned Service suspensions and outages. We will attempt to minimize this type of communication to you.
For the purposes of billing your account, CITIZN may share your credit card and other payment information with banks or other third parties, such as Paypal or Stripe in order to process payments. In addition, while CITIZN has in place up-to-date technology and internal procedures to guard such payment information against unauthorized access or intruders, there is no guarantee that such technology or procedure can eliminate all of the risks of theft, loss or misuse. CITIZN shall not be liable to you or any other person for any damages that might result from unauthorized use, publication, disclosure or any other misuse of such payment information, including credit card information.
Age of Consent
We do not knowingly provide the Service to, and will not knowingly collect the personal information from anyone under the age of consent.
Rights to Your Information
You have the right to access and edit your information that is in the custody or under the control of CITIZN at any time through the interface provided as part of the Service. In the event an access request is refused, you will be advised in writing of the reasons for the refusal and other applicable information.
Retention and Destruction
Personal information which is used to make a decision that directly affects a specific user will be retained for at least one year after the date of that decision.
We may also use your personal information to generate Aggregated Data for internal and external use. “Aggregated Data” means records which have been stripped of information potentially identifying users, and which have been manipulated or combined to provide generalized, anonymous information. Your identity and personal information will be kept anonymous in Aggregated Data.
Cookies and Log Files
Change of Ownership or Business Transition
In the event of a change of ownership or other business transition, such as a merger, acquisition or sale of our assets, your information may be transferred in accordance with applicable privacy laws.
We will strive to prevent unauthorized access to your personal information, however, no data storage or data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure. We will continue to enhance security procedures as new technologies and procedures become available.
Please remember that you control what personal information you provide while using the Service, and what personal information you choose to make available to the public through the Service. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of the Service. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through the Service. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the Service, and you release us from any and all liability in connection with the contents of any personal information or other information which you may receive using the Service. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party. You release us from any and all liability in connection with the use of such personal information or other information of others.